Customer Advocacy Manager - Remote

Overview

The Customer Advocacy Manager at Ivanti is responsible for leading a strategic advocacy program that enhances brand reputation and fosters customer loyalty.

In Short

• Manage the customer advocate database and fulfill requests from Sales and Marketing.
• Develop initiatives to expand the advocate network.
• Curate a high-touch experience for customer advocates.
• Lead management of advocacy tools like ReferenceEdge.
• Manage key peer review platforms to drive customer reviews.
• Recruit customer advocates for speaking engagements.
• Facilitate collaboration with analysts and media.
• Promote the customer advocate program across teams.
• Coordinate recognition programs for advocates.
• Collaborate with marketing to produce customer success stories.

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
• 3+ years of experience in Customer Advocacy, Marketing, or Success roles in B2B.
• Exceptional interpersonal skills to build relationships.
• Proven track record in managing advocacy programs.
• Strong critical thinking and problem-solving skills.
• Familiarity with marketing and project management tools.

Benefits

• Opportunities for professional development and career growth.
• A culture that values collaboration and respect.
• Flexible work environment embracing Everywhere Work.