Customer Advocacy Manager - Remote

Overview

The Customer Advocacy Manager will foster strong relationships with customers, driving their success, loyalty, and transforming them into advocates for the company's cybersecurity solutions.

In Short

• Reports to VP, Demand Generation.
• Location: Remote US.
• Compensation Range: $105,000 to $120,000 base plus bonus and equity.
• Responsible for customer advocacy and success.
• Create compelling customer success stories.
• Collaborate with sales and customer success teams.
• Manage customer events and advisory boards.
• Represent the voice of the customer internally.
• 4+ years of experience in customer marketing or similar roles.
• Excellent communication and project management skills.

Requirements

• 4+ years of experience in customer marketing, demand generation, or content marketing.
• Proven track record of successful customer marketing programs.
• Excellent written and verbal communication skills.
• Experience with marketing automation and CRM systems.
• Strong project management and planning skills.
• Attention to detail and a passion for customer success.

Benefits

• 100% remote work environment.
• Generous paid time off policy.
• 12 weeks of paid parental leave.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with a 5% contribution.
• Life and Disability insurance plans.
• Stock options for all full-time employees.
• Home office reimbursement.
• Annual allowance for education and professional development.
• Access to coaching and personal growth platforms.