Customer Reference Manager - Remote

Overview

Rackspace is seeking a dynamic and strategic Customer Reference Manager to lead high-impact customer success marketing initiatives aligned with business priorities. In this role, you’ll be responsible for identifying, cultivating, and showcasing referenceable customer success stories that elevate Rackspace’s brand, build trust with prospects, and drive growth.

In Short

• Lead customer reference programs aligned with business goals.
• Collaborate with account teams and stakeholders.
• Develop compelling customer success assets.
• Manage relationships with strategic customers.
• Ensure technical accuracy in customer stories.
• Drive distribution of success stories across channels.
• Report on program metrics and engagement.
• Assist with broader content marketing initiatives.
• Conduct interviews to synthesize customer insights.
• Maintain detailed customer profiles for engagement.

Requirements

• Experience in customer reference or advocacy programs.
• Strong written and verbal communication skills.
• Technical fluency in Cloud and AI.
• 5–8 years of experience in sales or marketing communications.
• Bachelor’s degree or equivalent experience.
• Ability to manage multiple projects under tight deadlines.
• Proficiency in Microsoft Office Suite and CRM tools.
• Prior experience in a customer-facing role.
• Exceptional relationship-building skills.
• Strong project management and organizational skills.

Benefits

• Recognized as an employer of choice by industry programs.
• Valued team environment with a focus on excellence.
• Opportunities for professional growth and development.
• Supportive culture promoting inclusivity and collaboration.
• Engagement in high-impact marketing initiatives.