Customer Resource Manager - Remote

Overview

The Customer Resource Manager role focuses on delivering exceptional customer experiences and resolving issues efficiently while managing interactions with dealerships and the Customer Assistance Center.

In Short

• Remote position with territory visits in the Southeast Region.
• Develop innovative solutions for customer experience enhancement.
• Manage customer issues from contact to resolution.
• Analyze data to improve dealer processes and customer satisfaction.
• Coordinate training and initiatives for field partners.
• Act as a liaison with external agencies on customer issues.
• Engage with dealers to identify opportunities for process improvement.
• Must live within 50 miles of Miami, FL or be willing to relocate.
• Requires a Bachelor’s degree and 3-5 years of relevant experience.
• Travel may be required up to 25% of the time.

Requirements

• Bachelor’s degree.
• 3-5 years of experience in automotive sales, marketing, or related field.
• Strong interpersonal skills.
• Excellent planning and organizational skills.
• Valid driver’s license required.
• Ability to travel as necessary.

Benefits

• Comprehensive health and wellness benefits.
• Support for career development and growth.
• Inclusive workplace culture.
• Potential for relocation benefits.