Customer References Manager - Remote

Overview

As the Customer References Manager on the Customer Advocacy / Customer Marketing team, you will be responsible for coordinating and managing customer references across regions, ensuring sales teams have compelling, real-world customer evidence to share with prospects.

In Short

• Partner with cross-functional teams to identify and onboard new customer advocates.
• Coordinate reference activities to accelerate sales cycles.
• Collaborate with marketing and sales enablement teams.
• Build and maintain strong relationships with reference customers.
• Expand and diversify the customer reference pool.
• Ensure reference coverage aligns with business needs.
• Organize and facilitate group customer reference calls.
• Measure the impact of customer references on sales efforts.
• Monitor participation levels and schedule advocacy activities strategically.
• Identify new opportunities for customer engagement.

Requirements

• Experience with AI integration in work processes.
• Proven track record in managing customer reference programs.
• Ability to work across sales, marketing, and customer advocacy teams.
• Strong organizational skills for project management.
• Ability to translate customer experiences into compelling narratives.
• Skilled at nurturing long-term customer relationships.
• Data-driven approach to measure program impact.

Benefits

• Inclusive work environment welcoming diverse backgrounds.
• Flexible work arrangements.
• Opportunities for professional development.
• Access to innovative technology solutions.
• Participation in a global market leader's journey.