Customer Care Manager - Remote

Overview

As a Customer Care Manager at Enpal, you will play a vital role in building long-term customer relationships and providing tailored solutions while working in a hybrid environment.

In Short

• Diverse positions in the Customer Care area, including scheduling appointments and assisting customers via email or inbound phone service.
• Identify customer needs and provide tailored solutions.
• Build and maintain long-term customer relationships through empathetic interaction and individual support.
• Collaborate closely with other departments to ensure smooth and qualitative customer care.
• Opportunity to work in 2nd level support, as an administrator, or in back office depending on position and qualifications.

Requirements

• Excellent communication and problem-solving skills.
• Friendly demeanor and high service orientation.
• Fluent in German, both spoken and written.
• Structured and analytical work style, with attention to detail.
• Experience in customer service or a similar role is advantageous, but newcomers are also welcome.

Benefits

• Work in Germany's first green unicorn and actively shape the solar energy transition.
• Join a highly motivated and diverse team with over 65 nationalities.
• Hybrid working model allows you to work from home or the office.
• Kickstart your journey with onboarding to meet the team and founder.
• Stay informed with monthly all-hands meetings and learning sessions.
• Experience legendary team spirit and unforgettable team events.
• Engage in a strong feedback culture to foster personal and professional growth.