Customer Success Manager - Remote

Overview

As a Customer Success Manager at Modash, you will play a crucial role in helping Shopify-powered brands connect with creators and run impactful influencer campaigns while ensuring customer satisfaction and success.

In Short

• Build and nurture strong relationships with customers.
• Understand customer goals and help them succeed.
• Collaborate with Sales and Support teams for a seamless experience.
• Become an expert on Modash and the influencer marketing industry.
• Work in a fast-paced, startup-like environment.
• Utilize CRM tools effectively.
• Maintain organization and focus to drive success.
• Embrace a get-it-done attitude.
• Align with the values of the creator economy.
• Flexible working hours and unlimited vacation time.

Requirements

• Experience in Customer Management in the B2B SaaS industry.
• Ability to thrive in a fast-paced environment.
• Excellent communication skills in English.
• Proficient with CRM tools, preferably Vitally.
• Strong organizational skills.
• Interest in influencer marketing is a plus.
• Willingness to learn and grow continuously.
• Problem-solving mindset and self-motivation.
• Open to applicants who meet most but not all criteria.

Benefits

• Automated tools to enhance efficiency.
• Supportive team and onboarding process.
• Flexible working hours.
• Unlimited paid vacation time.
• Fully remote work options.
• Opportunities for personal development and upskilling.
• Autonomy to make decisions and innovate.