Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted Yesterday

Overview

As a Customer Success Manager at Modash, you will play a crucial role in helping Shopify-powered brands connect with creators and run impactful influencer campaigns while ensuring customer satisfaction and success.

In Short

  • Build and nurture strong relationships with customers.
  • Understand customer goals and help them succeed.
  • Collaborate with Sales and Support teams for a seamless experience.
  • Become an expert on Modash and the influencer marketing industry.
  • Work in a fast-paced, startup-like environment.
  • Utilize CRM tools effectively.
  • Maintain organization and focus to drive success.
  • Embrace a get-it-done attitude.
  • Align with the values of the creator economy.
  • Flexible working hours and unlimited vacation time.

Requirements

  • Experience in Customer Management in the B2B SaaS industry.
  • Ability to thrive in a fast-paced environment.
  • Excellent communication skills in English.
  • Proficient with CRM tools, preferably Vitally.
  • Strong organizational skills.
  • Interest in influencer marketing is a plus.
  • Willingness to learn and grow continuously.
  • Problem-solving mindset and self-motivation.
  • Open to applicants who meet most but not all criteria.

Benefits

  • Automated tools to enhance efficiency.
  • Supportive team and onboarding process.
  • Flexible working hours.
  • Unlimited paid vacation time.
  • Fully remote work options.
  • Opportunities for personal development and upskilling.
  • Autonomy to make decisions and innovate.

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