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Customer Success Manager - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Success Manager at Modash, you will play a crucial role in helping Shopify-powered brands connect with creators and run impactful influencer campaigns while ensuring customer satisfaction and success.

In Short

  • Build and nurture strong relationships with customers.
  • Understand customer goals and help them succeed.
  • Collaborate with Sales and Support teams for a seamless experience.
  • Become an expert on Modash and the influencer marketing industry.
  • Work in a fast-paced, startup-like environment.
  • Utilize CRM tools effectively.
  • Maintain organization and focus to drive success.
  • Embrace a get-it-done attitude.
  • Align with the values of the creator economy.
  • Flexible working hours and unlimited vacation time.

Requirements

  • Experience in Customer Management in the B2B SaaS industry.
  • Ability to thrive in a fast-paced environment.
  • Excellent communication skills in English.
  • Proficient with CRM tools, preferably Vitally.
  • Strong organizational skills.
  • Interest in influencer marketing is a plus.
  • Willingness to learn and grow continuously.
  • Problem-solving mindset and self-motivation.
  • Open to applicants who meet most but not all criteria.

Benefits

  • Automated tools to enhance efficiency.
  • Supportive team and onboarding process.
  • Flexible working hours.
  • Unlimited paid vacation time.
  • Fully remote work options.
  • Opportunities for personal development and upskilling.
  • Autonomy to make decisions and innovate.
Modash logo

Modash

Modash is an innovative creator partnerships platform dedicated to empowering independent creators by facilitating their collaborations with brands on popular social media platforms like Instagram, TikTok, and YouTube. The company believes in the power of diverse voices and aims to help creators earn a sustainable income through meaningful partnerships. Modash is in a growth phase and is focused on building a top-notch creator discovery and management tool, fostering a collaborative and flexible work environment that values personal development and ownership.

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