Technical Customer Success Manager (API Product) - Remote

Overview

This isn’t your typical Customer Success role — it’s a hands-on, full-stack position where you’ll partner directly with our customers’ engineers and product leaders to make things happen.

In Short

• Own the entire journey for API customers from onboarding to long-term growth.
• Help customers integrate, innovate, and scale with Modash.
• Build deep relationships with customers to understand their goals and challenges.
• Guide customers through technical success and adoption of Modash.
• Translate complex problems into clear solutions.
• Collaborate with Sales, Support, Product, and Engineering teams.
• Influence product direction based on customer insights.
• Expand technical knowledge of APIs and data flows.
• Deliver world-class experiences to every customer.
• Join a passionate and tight-knit team.

Requirements

• Experience in Customer Success or Technical Support.
• Strong understanding of APIs and technical integrations.
• Excellent communication and interpersonal skills.
• Ability to translate technical concepts to non-technical stakeholders.
• Experience in a hands-on technical role is a plus.
• Strong problem-solving skills and ability to work under pressure.
• Ability to influence product direction based on customer feedback.
• Experience with data analysis and metrics.
• Collaborative mindset and ability to work across teams.
• Passion for helping customers succeed.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with leading companies worldwide.
• Flexible work environment.
• Professional development opportunities.
• Supportive and collaborative team culture.
• Access to cutting-edge technology.
• Work on meaningful projects that have real-world impact.
• Join a company focused on empowering creators.
• Be part of a growing and innovative organization.
• Participate in team-building activities and events.