Technical Customer Success Manager - Remote

Overview

As a Technical Customer Success Manager, you’ll be the strategic partner for our customers, ensuring they maximize the value of Planera’s platform. You will take ownership of the entire customer lifecycle—from onboarding and adoption to retention and expansion.

In Short

• Lead hands-on onboarding sessions for customers.
• Build and maintain relationships with key stakeholders.
• Provide expert-level guidance on construction scheduling best practices.
• Support and manage customer pilots and proof-of-concepts.
• Identify upsell and cross-sell opportunities.
• Relay customer insights to product and engineering teams.
• Assist customers with technical issues.
• Analyze customer usage and engagement data.
• Expect up to 30% travel.

Requirements

• 5+ years of experience in construction project management.
• In-depth knowledge of CPM scheduling and construction workflows.
• Hands-on experience with CPM scheduling tools.
• Knowledge of data center construction is a plus.
• Proven ability to drive customer satisfaction and retention.
• Experience managing customer pilots and POCs.
• Ability to troubleshoot technical issues.
• Bachelor’s degree in Construction Management or Civil Engineering.
• Exceptional written and verbal communication skills.
• Strong relationship-building skills.

Benefits

• Be part of a fast-growing startup transforming the construction industry.
• Remote-first culture with flexibility and autonomy.
• Incredible leadership team with a proven success record.
• Competitive salary and benefits.
• Potential for growth within the company.