Technical Customer Success Manager - Remote

Overview

As a Technical Customer Success Manager at Planera, you will be the strategic partner for our customers, ensuring they maximize the value of our platform through a deep understanding of construction project management workflows.

In Short

• Lead hands-on onboarding sessions for customers.
• Build and maintain relationships with key stakeholders.
• Provide expert-level guidance on construction scheduling best practices.
• Support and manage customer pilots and proof-of-concepts.
• Identify upsell and cross-sell opportunities.
• Act as the voice of the customer for product feedback.
• Assist customers with technical issues.
• Analyze customer usage data for improvement opportunities.
• Travel up to 25% for customer engagements.

Requirements

• 5+ years in construction project management roles.
• In-depth knowledge of CPM scheduling and workflows.
• Hands-on experience with CPM scheduling tools.
• Experience managing customer pilots and POCs.
• Ability to troubleshoot technical issues.
• Bachelor’s degree in Construction Management or Civil Engineering.
• Exceptional communication skills.
• Strong relationship-building skills.
• Ability to work independently in a remote setting.

Benefits

• Impact the construction industry.
• Join a smart, spirited team.
• Opportunity for professional growth.
• Competitive salary and stock options.
• Dynamic work environment.