Technical Customer Success Manager - Remote

Overview

The Technical Customer Success Manager will engage directly with customers, ensuring their needs are met while optimizing support processes through AI-driven tools.

In Short

• Fully remote position in the EU timezone (CET +/- 2 hours).
• Engage directly with customers across multiple channels.
• Champion the customer's voice and feedback.
• Implement AI-driven tools for support efficiency.
• Oversee multi-channel customer support strategy.
• Update knowledge base and self-help tools.
• Collaborate cross-functionally to influence product development.
• 8+ years of experience in customer support required.
• Experience with CRM platforms and agile tools is essential.
• Fluency in English is mandatory.

Requirements

• Relevant diploma or associate degree in Business Administration or related field.
• 8+ years of customer support experience, preferably in tech.
• Leadership experience is a plus.
• Proficiency in customer support technologies (e.g., Zendesk, Salesforce).
• Familiarity with managing feedback on digital platforms.
• Understanding of agile methodologies.
• Experience with collaboration tools like JIRA and Confluence.
• Web3/Blockchain experience is a plus.

Benefits

• Work in a fully remote environment.
• Be part of an innovative company in the AI and SaaS space.
• Opportunity to influence product development.
• Collaborate with a global team.
• Flexible working hours within the EU timezone.