Technical Customer Success Manager - Remote

Overview

As a Technical Customer Success Manager at Zscaler, you will be responsible for driving product adoption and delivering value to enterprise customers, ensuring they achieve their goals and leverage our technology effectively.

In Short

• Collaborate with internal and customer-facing teams.
• Build and nurture strategic relationships with customer stakeholders.
• Provide technical guidance and best practices for product use.
• Align customer objectives with Zscaler’s solutions.
• Manage and coordinate customer escalations.

Requirements

• 5+ years of experience in Cloud Services, Networking, and Security Solutions.
• Experience in Networking Security, including secure connectivity.
• Experience troubleshooting network and performance issues.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!