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Technical Customer Success Manager - Remote

Posted 17 weeks ago
Customer Service
Full Time
Hong Kong

Overview

As a Technical Customer Success Manager at Zscaler, you will be responsible for driving product adoption and delivering value to enterprise customers, ensuring they achieve their goals and leverage our technology effectively.

In Short

  • Collaborate with internal and customer-facing teams.
  • Build and nurture strategic relationships with customer stakeholders.
  • Provide technical guidance and best practices for product use.
  • Align customer objectives with Zscaler’s solutions.
  • Manage and coordinate customer escalations.

Requirements

  • 5+ years of experience in Cloud Services, Networking, and Security Solutions.
  • Experience in Networking Security, including secure connectivity.
  • Experience troubleshooting network and performance issues.

Benefits

  • Various health plans.
  • Time off plans for vacation and sick time.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks, and more!
Zscaler logo

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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