Technical Customer Success Manager - Remote

Overview

LayerX is seeking an experienced Technical Customer Success Manager (CSM) with a strong technical background and a passion for helping customers succeed. In this role, you will work closely with our clients, offering guidance and support as they integrate and optimize our technology solutions. The ideal candidate is both customer-focused and technically proficient, with a deep understanding of our products and a drive to ensure customers achieve their goals and see value. We're looking for a CSM who is passionate about customer relationships, possesses strong communication skills, and has a proactive approach to problem-solving.

In Short

• Guide new customers through the technical setup and onboarding process.
• Serve as the primary technical point of contact for customers.
• Develop an in-depth understanding of our product offerings.
• Build and maintain strong, long-term relationships with customers.
• Conduct technical training sessions and workshops.
• Work closely with sales, product, and engineering teams.
• Use analytics tools to track key success metrics.
• Handle escalated technical issues with urgency.

Requirements

• Experience in software implementation and troubleshooting.
• Demonstrated ability to solve complex technical issues.
• Proven track record of building strong customer relationships.
• Excellent written and verbal communication skills.
• Ability to interpret customer data to inform strategies.
• Familiarity with customer success or support platforms.
• Experience creating clear technical documentation.
• Strong project management skills.
• Bachelor’s Degree in a related field.
• 2+ Years experience in Customer Success or Account Management.

Benefits

• Play a key role in driving customer success.
• Opportunities for continuous learning and career development.
• Join a dynamic, inclusive team that thrives on collaboration.