Technical Support Manager - Remote

Overview

We are looking for a Technical Support Manager with a background in cybersecurity or browser security to guide our customer support team and ensure top-tier support for our US-based customers.

In Short

• Lead and mentor a team of support engineers.
• Oversee daily support operations and prioritize tickets.
• Act as an escalation point for complex technical issues.
• Develop and implement support processes for improvement.
• Collaborate with product and engineering teams.
• Maintain strong relationships with US-based customers.
• Train and onboard new team members.
• Monitor key support metrics and provide performance reports.
• Contribute to the development of knowledge bases and documentation.
• Drive continuous improvement initiatives for customer satisfaction.

Requirements

• 6+ months of experience leading or managing a support team.
• Strong background in cybersecurity or browser security.
• Experience working with US customers.
• Ability to thrive in a high-pressure, start-up environment.
• Excellent communication and problem-solving skills.
• Hands-on experience with support ticketing systems.
• Strong analytical mindset for tracking support metrics.
• Passion for customer success and proactive issue resolution.

Benefits

• Impact: Drive customer success and make a meaningful difference.
• Growth: Opportunities for continuous learning and career development.
• Culture: Join a dynamic, inclusive team focused on collaboration and innovation.