Technical Support Manager - Remote

Overview

We are looking for a highly motivated and focused remote Technical Support Manager to provide direct support for internal and external users of an integrated set of components that constitute our Anti-Financial Crimes and Compliance platform.

In Short

• Constructing and implementing an appropriate technical support operations model.
• Set up, configuration, and maintenance of system users.
• Providing technical assistance and guidance to users.
• Identifying and resolving technical issues.
• Performing routine maintenance tasks.
• Ensuring system performance and health.
• Maintaining comprehensive documentation.
• Managing and prioritizing incidents.
• Working closely with other teams.
• Actively seeking opportunities to optimize platform performance.

Requirements

• Bachelor’s or master’s degree in computer science or related field.
• At least 3 years’ experience in technical support.
• Skills in analyzing complex problems and implementing solutions.
• Strong customer focus skills.
• Experience in cloud platform architectures.
• Superb written and oral communication skills.

Benefits

• Work from home flexibility.
• Opportunity to work with advanced technologies.
• Collaborative team environment.
• Professional development opportunities.