Manager, Technical Support - Remote

Overview

An exciting opportunity to join a growing technology company as a Manager of Technical Support, responsible for leading a UK-based team to deliver high-quality customer support.

In Short

• Manage a UK-based technical support team.
• Develop team skills and provide coaching.
• Partner with Sales and Operations for support readiness.
• Collaborate with Product team for customer insights.
• Hire and mentor support team members.
• Monitor key support metrics for performance.
• Promote a positive team environment.

Requirements

• 2-6 years of experience managing a technical support team.
• Experience with technical users and business stakeholders.
• Strong leadership and coaching skills.
• Excellent decision-making in fast-paced environments.
• Willingness to learn and develop product expertise.
• Strong organizational mindset.
• Excellent communication and problem-solving skills.
• Experience with support performance metrics.
• Familiarity with support ticketing systems like Zendesk.
• Knowledge of DevOps and observability technologies is a plus.

Benefits

• Equity and bonus opportunities.
• Comprehensive benefits package.