Technical Support Manager - Remote

Overview

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

In Short

• Manage and mentor a global team of Technical Support Engineers.
• Oversee daily operations of the technical support team.
• Develop and implement processes to improve technical support services.
• Define and maintain the team’s technical roadmap.
• Collaborate with cross-functional teams to resolve technical issues.
• Monitor and analyze KPIs for team performance.
• Participate in recruitment and onboarding of new engineers.
• Stay updated on industry best practices and technologies.
• Influence the product and technical roadmap.
• Ensure reliability, availability, and security of systems.

Requirements

• 3+ years of experience managing a technical support team.
• Strong technical background.
• Understanding of technical support processes.
• Excellent leadership and communication skills.
• Ability to motivate and inspire a team.
• Strong problem-solving and analytical skills.
• Experience with ticketing systems and support tools.
• Familiarity with Agile methodologies.

Benefits

• Competitive salary and benefits package.
• Discretionary bonus based on performance.
• Continued personal development through training and certification.
• Open Source friendly environment.