Client Servicing Executive - Institutional Solutions - Remote

Overview

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

In Short

• Support Ebury’s growth in the Institutional space
• Act as a liaison between front office, clients, and back office teams
• Resolve customer-related requests via email, chat, or call
• Collaborate with multiple internal departments
• Provide great customer service
• Identify upsell opportunities in existing client portfolio
• Work in a fast-paced and demanding environment
• Conduct all work in English
• Professional growth and career progression opportunities
• Join a rapidly growing international company

Requirements

• Driven and desire to provide high-level service
• Strong communicator with fluency in English (French is a plus)
• Proactive and fast learner
• Ability to multitask and prioritize workload
• Diligent with excellent attention to detail
• Team player

Benefits

• Professional growth opportunities
• Career progression in a fast-growing company
• Work in a diverse and inclusive environment
• Collaborate with enthusiastic and innovative teams
• Be part of a successful fintech story