Client Service Executive - Remote

Overview

As a client services executive at Flagstone, you will provide a friendly, professional, and personalized service to clients, ensuring their continuous support through fast resolutions to their queries or complaints.

In Short

• Provide ongoing support to existing clients.
• Understand the full customer journey from application to onboarding.
• Champion customer advocacy at every stage.
• Evaluate and improve the customer journey.
• Collaborate with internal teams for coordinated customer service.
• Stay informed about industry trends and best practices.
• Deliver exceptional customer support.
• Adapt to fast-paced environments.
• Propose innovative ideas for enhancing customer experience.
• Engage with stakeholders to promote customer service excellence.

Requirements

• Extensive experience in customer support.
• Ability to excel in fast-paced settings.
• Proactive mindset for improvement.
• Expertise in identifying areas for improvement.
• Exceptional communication skills.
• Proven ability to work collaboratively.
• Strong commitment to compliance standards.
• Knowledge of financial regulations.
• Proficiency in engaging with stakeholders.
• Comprehensive understanding of KYC and AML policies.

Benefits

• Private healthcare.
• Life insurance (four times your annual salary).
• Dental/optical care.
• Matched pension contributions (5%).
• Income protection.
• Remote working kit.
• £1,000 annual learning bursary.
• 25 days holiday (plus bank holidays).
• Additional community and charity leave.
• Quarterly wellness leave.