Customer Experience and Sales Trainer - Remote

Overview

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

In Short

• Design and deliver engaging training programs for customer experience and sales teams.
• Conduct interactive workshops and on-the-job coaching.
• Develop onboarding programs for new hires.
• Ensure training programs align with FCA Consumer Duty regulations.
• Assess training effectiveness through feedback and performance metrics.

Requirements

• Proven experience in training roles within customer service, sales, or financial services.
• Strong understanding of sales methodologies and customer engagement strategies.
• Experience designing and delivering blended learning programs.
• Excellent coaching, facilitation, and communication skills.
• Knowledge of FCA Consumer Duty and Treating Customers Fairly regulations.

Benefits

• Private healthcare.
• Life insurance (four times your annual salary).
• Dental/optical care.
• Matched pension contributions (5%).
• Income protection.
• Remote working possibility.
• £1,000 annual learning bursary.
• 25 days holiday (plus bank holidays).
• Home working kit.
• Access to our platform, at no cost.
• Additional 3 days community and charity leave each year.
• Quarterly half days for Wellness leave.
• Flexible bank holidays.
• Gym discount.