Customer Experience Sales Associate - Remote

Overview

The Customer Experience Sales Associate will represent the Ollie brand voice, ensuring a memorable customer experience and building long-term relationships with dog owners.

In Short

• Join a passionate team focused on improving the lives of pets and their owners.
• Take inbound calls, emails, and SMS from prospective customers.
• Influence customers to purchase Ollie subscriptions.
• Manage customer relationships across multiple channels.
• Track and monitor customer feedback and interactions.
• Meet or exceed sales goals and performance metrics.
• Drive initiatives for a world-class customer experience.
• Develop projects to improve the Ollie experience.

Requirements

• Passion for pets and empathy towards dogs.
• Sales skills and ability to handle rejection.
• Excellent written and oral communication skills.
• Ability to improvise and tackle challenges.
• Strong problem-solving skills.
• Experience in sales, customer service, or call center environment preferred.
• Bachelor’s degree is a plus.
• Experience with pets or health foods preferred.
• Familiarity with Gladly or similar platforms is a plus.
• Interest in a fast-moving, pet-friendly environment.

Benefits

• Competitive hourly salary and sales commission structure.
• 401k program with employer match up to 4%.
• Comprehensive health coverage including medical, dental, and vision.
• Paid parental leave.
• 1-week paw-ternity leave for new dog parents.
• Ollie subscription for one dog.
• Supportive team environment.