Customer Experience Associate - Remote

Overview

The Customer Experience Associate at Ollie plays a crucial role in ensuring that every dog and their parent has the best possible experience with our products and services, reflecting our commitment to quality and care.

In Short

• Represent the Ollie brand voice to customers.
• Deliver memorable customer experiences.
• Manage customer relationships across multiple channels.
• Track and monitor customer feedback.
• Drive initiatives for a world-class customer experience.
• Develop projects that improve the Ollie experience.

Requirements

• Love for dogs and empathy towards pets.
• Strong communication skills, both written and oral.
• Ability to improvise and tackle challenges.
• Strong problem-solving skills.
• Fun-loving personality.
• Bachelor’s degree preferred.
• Experience in customer-centric roles is a plus.
• Experience with pets or health-foods preferred.
• Familiarity with customer service platforms like Gladly is a plus.

Benefits

• Competitive hourly salary and company stake.
• Sponsored 401k program with employer match.
• Comprehensive health coverage (medical, dental, vision).
• Paid parental leave.
• 1-week paw-ternity leave for new dog parents.
• Ollie subscription for one dog.
• Supportive team environment.