Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing exceptional customer service by processing financial transactions and advising customers on banking solutions.

In Short

• Process financial transactions accurately.
• Understand and determine customer needs.
• Promote banking solutions to customers.
• Resolve customer concerns using standard procedures.
• Achieve assigned goals and business objectives.
• Connect personally with customers.
• Participate in team effectiveness and personal development.
• Deliver quality customer experiences.
• Recommend operational improvements.
• Support a positive and diverse work environment.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office.
• Detail-oriented and able to handle multiple tasks.
• Dynamic communication skills, both verbal and written.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.