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Customer Experience Associate - Remote

Posted 7 weeks ago
Customer Service
Full Time
Quebec, Canada
22.50 - 28.33 CAD/hour

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Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing exceptional customer service by processing financial transactions and advising customers on banking solutions.

In Short

  • Process financial transactions accurately.
  • Understand and determine customer needs.
  • Promote banking solutions to customers.
  • Resolve customer concerns using standard procedures.
  • Achieve assigned goals and business objectives.
  • Connect personally with customers.
  • Participate in team effectiveness and personal development.
  • Deliver quality customer experiences.
  • Recommend operational improvements.
  • Support a positive and diverse work environment.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Strong administration and organizational skills.
  • Hands-on knowledge of MS Office.
  • Detail-oriented and able to handle multiple tasks.
  • Dynamic communication skills, both verbal and written.

Benefits

  • Competitive salary and variable compensation.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off and banking benefits.
  • Career development opportunities.
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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