Field Team Manager III, Residential Claims - Remote

Overview

The Field Team Manager III for Residential Claims at TD Insurance is responsible for managing complex claims, collaborating with various partners, and ensuring a legendary customer experience while maintaining compliance with regulations.

In Short

• Handle complex, high-risk claims that typically take over a year to resolve.
• Collaborate with internal and external partners to deliver excellent customer service.
• Apply claims management principles to manage costs and leakage.
• Identify and manage potential fraudulent claims.
• Act as a subject matter expert in claims management.
• Ensure compliance with organizational processes and procedures.
• Participate in process improvement initiatives.
• Mentor and develop team members.
• Maintain a culture of risk management and control.
• Contribute to a positive work environment.

Requirements

• Undergraduate degree preferred.
• 5+ years of relevant experience in claims management.
• Completed HAAG certification or equivalent experience.
• Expert knowledge of claims management processes.
• Familiarity with Xactimate Estimating software.
• Strong negotiation skills.
• Ability to manage relationships with various stakeholders.
• Knowledge of residential construction procedures.
• Strong communication skills.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Paid time off and banking benefits.
• Career development opportunities.
• Access to mentoring programs.
• Support for financial, physical, and mental well-being goals.
• Inclusive work environment.
• Opportunities for skill development and growth.
• Regular performance management conversations.
• Commitment to diversity and inclusion.