Team Manager III, Accident Benefit Claims - Remote

Overview

The Team Manager III for Accident Benefit Claims at TD Insurance is responsible for leading a team of Analysts and Accident Benefits advisors, ensuring quality service and operational oversight while fostering an inclusive environment.

In Short

• Lead a team handling Accident Benefits claims.
• Provide coaching and feedback to team members.
• Monitor business results and compliance.
• Handle escalated client calls and complaints.
• Participate in recruitment processes.
• Stay current with industry trends and regulations.
• Encourage team development and professional growth.
• Establish effective relationships with partners.
• Promote a culture of care within the team.
• Contribute to cross-functional initiatives.

Requirements

• 3+ years of relevant experience in Accident Benefit Claims Services.
• Strong coaching and mentoring skills.
• Proficient in effective questioning and listening techniques.
• Demonstrated decision-making abilities.
• Excellent communication skills.
• Ability to interpret medical documents.
• Undergraduate degree is an asset.
• Experience in maintaining file quality standards.
• Proven negotiation skills.
• Ability to recognize discrepancies in data.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Recognition programs.
• Access to online learning platforms.
• Support for mental well-being.
• Inclusive work environment.
• Training and onboarding support.