Team Manager (Residential Mortgage) - Remote

Overview

The Team Manager (Residential Mortgage) role involves overseeing a loan processing team in the Philippines, ensuring high-quality service delivery and compliance with Australian mortgage standards.

In Short

• Full-time position based in the Philippines.
• Manage offshore staff in loan processing and post-settlement.
• Set KPIs and conduct performance reviews.
• Ensure compliance with Australian mortgage standards.
• Develop training programs for team knowledge enhancement.
• Identify and implement process improvements.
• Act as liaison between offshore staff and onshore stakeholders.
• Ensure adherence to regulatory requirements.
• Utilize technology to streamline operations.
• Provide regular reporting on team performance.

Requirements

• Strong understanding of financial processes.
• Excellent communication skills.
• Experience in mortgage brokerage or related fields.
• Leadership experience managing teams.
• Ability to implement quality control measures.
• Experience with training and development.
• Knowledge of compliance and risk management.
• Proficiency in using technology for operational efficiency.
• Ability to work in Australian Timezone.
• Filipino candidates preferred.

Benefits

• Work from home flexibility.
• Competitive salary range.
• Opportunity to work with top Australian companies.
• Direct hiring by clients, not through outsourcing.
• Professional growth and development opportunities.
• Supportive team environment.
• Access to training resources.
• Potential for performance bonuses.
• Flexible work hours.
• Engagement with diverse stakeholders.