Manager, Residential Field Service Operations - Remote

Overview

As a Manager on the Residential Field Service Team, you’ll be responsible for leading a team of Residential Field Service Managers who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams to ensure efficient, high-quality service execution.

In Short

• Lead and coach RFSMs to meet performance and quality targets
• Conduct regular 1:1s, team syncs, and feedback sessions
• Act as a primary escalation point for subcontractor and field issues
• Ensure consistent execution of processes and service standards
• Collaborate with internal teams to resolve service delays
• Analyze service data to identify trends and recommend improvements
• Support documentation and process updates for field operations
• Lead onboarding and training efforts for new team members
• Comfortable navigating a fast-paced, remote-first work environment
• Strong communicator who builds trust across teams

Requirements

• 4+ years of experience in solar operations or field service management
• 2+ years of experience leading or coaching a distributed team
• Solid understanding of residential solar systems
• Comfortable with data analysis and digital tools

Benefits

• Outstanding benefits including family medical, dental, vision
• $1k match per year for 401(k)
• 12 weeks of paid parental leave after 1 year
• Four-week paid sabbatical leave after four years
• Competitive total compensation package including bonuses and stock options
• Opportunities for growth and mentorship