Manager, Service Operations - Remote

Overview

The Manager, Service Operations leads and develops teams of EV Service Writers, Parts Supply, and Warranty personnel, ensuring effective coordination and delivery of maintenance services for electric vehicle fleets.

In Short

• Lead teams of EV Service Writers, Parts Supply, and Warranty personnel.
• Ensure effective coordination of maintenance services for EV fleets.
• Supervise service writing, parts supply management, and warranty claims.
• Optimize workflows and collaborate cross-functionally.
• Monitor service quality and customer satisfaction metrics.
• Develop vendor relationships for parts procurement.
• Establish processes for fleet maintenance and troubleshooting.
• Coach and mentor staff, setting performance goals.
• Act as primary contact for operational inquiries.
• Provide reporting on service metrics and fleet status.

Requirements

• 7+ years’ experience in automotive service operations, especially with EV fleets.
• 3+ years in a leadership role with team management responsibilities.
• In-depth technical aptitude with EV and hybrid vehicle systems.
• Proficiency with asset management and inventory tracking tools.
• Proven ability to implement process improvements.

Benefits

• Opportunity to contribute to cleaner communities and healthier students.
• Work in a dynamic and innovative environment.
• Collaborate with a passionate team focused on electrification.
• Engage in continuous learning and professional development.
• Potential for career advancement within the organization.