Remote Otter LogoRemoteOtter

Manager, Fleet Operations Support - Remote

Posted 1 week ago
Project Management
Full Time
MA, USA

Overview

The Manager, Fleet Operations Support is responsible for ensuring the smooth operation, high performance, and quality support of Highland’s electric fleet deployments, blending operational oversight, process improvement, technical guidance, and team leadership.

In Short

  • Monitor fleet operational performance using telematics and reporting tools.
  • Serve as the escalation point for complex operational issues.
  • Support onboarding of new fleet deployments.
  • Provide technical directions during remote troubleshooting sessions.
  • Review and improve troubleshooting procedures.
  • Design and optimize workflows for the fleet support team.
  • Lead and mentor a team of fleet support specialists.
  • Act as a point of contact for operational and technical inquiries.
  • Develop performance metrics for issue resolution and service quality.
  • Communicate effectively across technical and non-technical audiences.

Requirements

  • 7-10 years’ experience in fleet operations or technical support.
  • At least 3 years in a leadership role.
  • Strong technical aptitude with vehicle troubleshooting.
  • Proficiency with EAM systems and performance reporting.
  • Willingness to travel for customer site visits.
  • Excellent problem-solving skills.

Benefits

  • Opportunity to contribute to cleaner communities.
  • Work with a mission-driven team.
  • Professional development opportunities.
Highland Electric Fleets logo

Highland Electric Fleets

Highland Electric Fleets is a pioneering company focused on providing electrification-as-a-service (EaaS) solutions to make electric school buses and clean heavy-duty vehicles accessible to school districts across the United States and Canada. By offering a comprehensive turnkey solution that includes financing, vehicle procurement, infrastructure upgrades, and maintenance, Highland aims to create reliable and affordable fleets for its customers. The company is dedicated to promoting healthier communities by reducing pediatric asthma risks through cleaner transportation options, and it seeks candidates who are passionate about supporting this mission. With a focus on business expansion and career growth, Highland Electric Fleets is positioned to make a significant impact in the electric vehicle industry.

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