Operations Support Manager - Remote

Overview

The Ops Sup Manager is responsible for leading a team in providing operations support services, ensuring quality and efficiency in alignment with Citi's operational processes.

In Short

• Lead the Operations Support department through delegation of tasks.
• Conduct performance evaluations and manage staffing needs.
• Monitor team results to ensure quality and efficiency.
• Contribute to the development of new techniques and plans.
• Ensure compliance with government regulations.
• Provide evaluative judgement based on analysis and policies.
• Operate with a limited level of direct supervision.
• Demonstrate clear written and verbal communication skills.
• Manage teams effectively and assess risk in business decisions.
• Education requirement: Bachelor’s degree or equivalent experience.

Requirements

• 5-8 years of experience managing a team.
• Experience in analyzing business requirements and developing test plans.
• Ability to work unsupervised and adjust priorities quickly.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.

Benefits

• Competitive salary range.
• Medical, dental & vision coverage.
• 401(k) and insurance benefits.
• Paid time off including vacation and sick leave.
• Wellness programs.