Support Operations Manager - Remote

Overview

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

In Short

• Define and drive the roadmap for scaling Wiz’s customer support organization.
• Design and implement a global support model for excellence in cloud security.
• Enhance and operationalize premium support services.
• Optimize support tools and systems like ServiceNow.
• Build data-driven frameworks for global workforce planning.
• Champion customer feedback and continuous improvement initiatives.
• Collaborate with Product, Engineering, and Customer Experience teams.
• Create dashboards to monitor key metrics.
• Empower support teams with necessary tools and training.
• Foster a culture of excellence and feedback.

Requirements

• 6+ years in support operations or customer experience roles in SaaS.
• Proven ability to lead strategic initiatives in fast-paced environments.
• Experience with support tools like ServiceNow.
• Understanding of global support models.
• Track record of building premium support offerings.
• Strong analytical skills for reports and KPIs.
• Customer-first mindset for enhancing support experiences.
• Excellent collaboration skills across teams.
• Strong leadership and mentoring abilities.
• Experience with cloud security is a plus.

Benefits

• Opportunity to make a significant impact in a growing company.
• Freedom to think creatively and contribute to record growth.
• Work with a diverse team across 13 countries.
• Be part of a culture that values world-class talent.