Operations Services Manager - Remote

Overview

The Operations Services Manager will oversee operational, technical and strategic functions to ensure service delivery across major accounts, particularly in the Federal Government sector.

In Short

• Lead operational excellence across major accounts.
• Drive proactive incident and problem management.
• Coordinate infrastructure transitions and remediation programs.
• Manage and mentor team leaders and engineers.
• Engage with clients and represent the GM in meetings.
• Support strategic projects and transformations.
• Ensure service delivery aligns with contractual obligations.
• Collaborate with cross-functional teams on planning.
• Adapt to changing customer and technology requirements.
• Maintain a focus on continuous improvement.

Requirements

• Proven leadership in a multi-client network operations environment.
• Experience in technical leadership supporting outsourced operations.
• Strong understanding of managed services and ITIL practices.
• Excellent stakeholder management and communication skills.
• Ability to manage ambiguity and deliver under pressure.
• Deep knowledge of network infrastructure technologies.
• Proficiency with enterprise tooling and automation platforms.
• Experience in network transformation projects.
• Strong commercial acumen and understanding of service models.

Benefits

• Dynamic and inclusive workplace culture.
• Remote working and flexible hours.
• Professional development opportunities.
• Social events and chill-out spaces.
• Recognition and value for contributions.