Manager, Service Operations - Remote

Overview

As a Manager of Service Operations at Scout Motors, you will play a pivotal role in evolving operational frameworks and enhancing customer experiences. You will lead initiatives that drive retail growth and ensure compliance with brand standards.

In Short

• Continuously evolve operational frameworks and best practices.
• Develop the Retail Playbook for operational excellence.
• Optimize workflows for improved communication and collaboration.
• Design scalable solutions for market-specific challenges.
• Drive compliance with brand and safety standards.
• Leverage project management tools for accountability.
• Support daily Retail Operations and identify high-priority initiatives.
• Plan and execute strategic events to enhance brand presence.
• Provide strategic feedback across retail functions.
• Inspire and lead a team towards achieving goals.

Requirements

• Bachelor's degree in a relevant field.
• 7+ years of experience in managing consumer experiences in automotive retail.
• 5+ years of front-line experience in customer-facing roles.
• Deep understanding of automotive retail operations.
• First-hand knowledge of managing complex sales transactions.
• Proven track record in building high-performing teams.
• Strong analytical and strategic thinking skills.
• Exceptional project management and organizational skills.
• Valid driver's license.

Benefits

• Competitive insurance plans including medical, dental, and vision.
• 401(k) program with employer match.
• Generous Paid Time Off policies.
• Corporate Vehicle Program eligibility.
• Support for physical, mental, and financial wellbeing.