Customer Service & Operations Manager - Remote

Overview

Seeking a highly experienced, senior-level Customer Service & Operations Manager to join our quickly growing team.

In Short

• Serve as the primary point of contact for all client questions and concerns.
• Manage client emails, calls, and voicemails promptly.
• Deliver outstanding customer service that exceeds client expectations.
• Facilitate internal client processes such as onboarding, offboarding, billing, and invoicing.
• Perform routine administrative tasks including daily job board postings.
• Identify process improvements to boost client satisfaction.
• Learn different areas of the business and fill operational gaps.
• Assist with various administrative tasks and internal projects.

Requirements

• Expert-level communication skills.
• Proven track record of productivity while working from home.
• Highly competent and self-driven professional.
• Eager for career growth and development.
• Ability to work in a fast-paced remote environment.

Benefits

• Opportunity to fast-track career growth.
• Flexible fully remote work environment.
• Engaging and active team culture.