Customer Service & Administrative Manager - Remote

Overview

Our quickly growing, very well-established online marketing agency is currently seeking a highly skilled and experienced Customer Service & Operations Manager to join our team.

In Short

• Serve as the primary point of contact for client questions, concerns, inquiries, etc.
• Promptly respond to and manage client emails, calls, and voicemails.
• Address and resolve all client inquiries while delivering outstanding customer service that exceeds expectations.
• Facilitate internal client processes such as onboarding, offboarding, billing, and invoicing.
• Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
• Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
• Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale.
• Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc).

Requirements

• Exceptional communication skills.
• Proven track record of productivity while working from home.
• Highly competent and self-driven professional.
• Eager for the right opportunity to put skills in the spotlight.
• Ability to thrive in a fast-paced remote environment.

Benefits

• Opportunity to fast-track career growth alongside a thriving business.
• Work in a highly active remote environment.