Manager, Customer Service - Remote

Overview

Minted is seeking a Manager, Customer Service to lead and develop a world-class customer service team, focusing on coaching and enhancing customer experiences.

In Short

• Lead a team of Customer Service Supervisors.
• Set the tone for exceptional customer service.
• Build partnerships with global site leaders.
• Conduct regular one-on-ones and skip-level meetings.
• Manage coaching, development, and performance of team members.
• Provide real-time feedback to the customer service team.
• Support high-touch or escalated customer concerns.
• Inform leadership of significant issues promptly.
• Lead projects for team improvements.
• Assist in recruiting efforts for seasonal growth.

Requirements

• Bachelor’s degree or equivalent experience.
• 4+ years of customer service experience.
• 3+ years of management experience.
• Strong data literacy and analytical skills.

Benefits

• Opportunity to develop and grow a customer service team.
• Work in a dynamic and supportive environment.
• Engagement with global partners.
• Direct involvement in improving customer experience.