Customer Service Team Supervisor - Remote

Overview

As a Customer Service Team Supervisor, you will help ensure exceptional contact quality and service for Minted’s customers, overseeing a team of Customer Service Leads and Representatives.

In Short

• Supervise Customer Service Leads and Representatives.
• Provide coaching and day-to-day support to team members.
• Drive productivity and adherence to schedules.
• Conduct regular one-on-one meetings to review performance.
• Ensure a positive and supportive team environment.
• Collaborate with cross-functional teams to enhance customer experience.
• Manage project work and various tasks as assigned.
• Develop subject matter expertise in Minted products and policies.
• Produce weekly performance reviews for the team.
• Promote a culture of continuous improvement.

Requirements

• Bachelor’s degree or equivalent work experience.
• 4+ years of customer service experience, preferably in eCommerce.
• 1+ years of leadership experience in a customer service setting.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a positive attitude.
• Proficient in Google Docs, Sheets, and Slides.
• Ability to multitask in a fast-paced environment.
• Dependable and flexible with work schedules.
• Open to feedback and committed to continuous improvement.
• Comfortable using technology and familiar with eCommerce.

Benefits

• Opportunity to lead and develop a team.
• Work in a supportive and energetic environment.
• Engage with cross-functional teams and leaders.
• Access to ongoing training and development.
• Flexible working hours based on business needs.