Customer Service Supervisor - Remote

Overview

The Customer Service Supervisor will guide and manage a team of frontline associates, ensuring smooth remote call center operations and improving the overall customer experience.

In Short

• Manage and inspire a team of customer service associates.
• Oversee daily call center operations and performance metrics.
• Provide coaching and support to team members.
• Ensure service standards are consistently met.
• Conduct regular one-on-ones and team huddles.
• Collaborate with various internal departments.
• Manage reporting on key performance indicators.
• Support system testing and process audits.
• Provide backup support to the Customer Service Manager.
• Participate in enhancing customer experience processes.

Requirements

• 5+ years of experience in a call center environment.
• Prior leadership or supervisory experience required.
• Strong coaching and development skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office tools.
• Experience with contact center systems.
• Ability to manage changing priorities in a dynamic environment.
• Preferred: Associate’s or Bachelor’s degree.
• Experience in process improvement projects.

Benefits

• Comprehensive health plans.
• 401(k) program with company contribution.
• Flexible time off benefits.
• Product discounts.
• Adoption benefits.
• Employee Resource Groups for inclusion.