Customer Service Supervisor - Remote

Overview

The Customer Service Supervisor will lead a team of customer service agents in a fast-paced online gaming environment, ensuring exceptional service and satisfaction.

In Short

• Supervise and lead a team of customer service agents.
• Monitor day-to-day operations and ensure timely resolution of inquiries.
• Implement best practices for customer service experience.
• Handle escalated customer complaints professionally.
• Collaborate with product, marketing, and technical teams.
• Analyze customer feedback and recommend improvements.
• Prepare performance reports highlighting key metrics.
• Ensure the team meets service level agreements.

Requirements

• 3+ years in customer service, with supervisory experience.
• Strong understanding of customer service best practices.
• Experience in iGaming or online services is a plus.
• Excellent communication skills in Portuguese; English is a plus.
• Ability to manage complex customer issues.
• Proficient in CRM and helpdesk tools (e.g., Zendesk).
• Strong organizational and problem-solving skills.
• Able to work in a fast-paced environment.

Benefits

• Opportunity to work in a dynamic and growing industry.
• Engagement with a diverse portfolio of digital platforms.
• Chance to lead and develop a customer service team.