Supervisor, Customer Service - Remote

Overview

As a Supervisor, Customer Service, you will oversee a team of Representatives and Team Leads, ensuring high-quality performance in a healthcare revenue cycle call center environment.

In Short

• Provide oversight and support to Team Leads and Representatives.
• Ensure team meets quality and production metrics.
• Maintain KPI reporting and improvement programs.
• Work with EMR systems like EPIC, Meditech, or Cerner.
• Manage a high-volume call center team.
• Drive team success through training and leadership.
• Participate in annual bonus plan.
• Contribute to a positive workplace culture.
• Engage in community service initiatives.
• Opportunity for career growth and development.

Requirements

• High school diploma required.
• 5 years of leadership experience in a healthcare call center.
• Experience with EOBs and authorizations/referrals.
• Ability to maintain performance under pressure.
• Strong communication skills.
• Knowledge of healthcare revenue cycle processes.
• Experience with KPI metrics and reporting.
• Ability to create a virtual team environment.
• Proficient in using technology for team management.
• Commitment to customer success and quality service.

Benefits

• Competitive salary range.
• Annual bonus eligibility.
• Opportunity for professional development.
• Comprehensive benefits package.
• Supportive work environment.
• Community involvement opportunities.
• Access to advanced technology and resources.
• Collaborative team culture.
• Focus on employee well-being.
• Commitment to equal employment opportunity.