Customer Service Supervisor - Remote

Overview

We are seeking a dedicated and experienced Customer Service Supervisor to support our call center operations, ensuring high-quality service delivery and optimizing call center processes.

In Short

• Lead, mentor, and manage a team of customer service representatives.
• Assist as backup for the manager to support BPO partnerships.
• Utilize call analysis tools to monitor and evaluate call quality.
• Conduct training sessions to enhance team skills.
• Track and analyze key performance indicators (KPIs).
• Gather and analyze customer feedback to improve training.
• Handle escalated customer issues and complaints.
• Implement process improvements for call center operations.

Requirements

• Bachelor’s degree in business administration or related field.
• 3-5 years of experience in a call center environment.
• 2 years in a supervisory role preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in call analysis tools.
• Proactive problem-solving skills.
• Experience with call center systems.

Benefits

• Recognized as a Great Place to Work.
• Opportunities for career growth.
• Inclusive work culture.
• Part of the S&P 500 and FT Global 500.