Customer Service Advisor - Remote

Overview

As a Customer Service Advisor at Anthology, you will work in a dynamic, fast-paced environment, interfacing with students, faculty, and staff of Higher Education and K-12 institutions to resolve issues and provide support.

In Short

• Work from home opportunities with flexible schedules.
• Demonstrate empathy and patience during customer interactions.
• Manage and resolve client issues for assigned accounts.
• Document information into a web-based ticketing system.
• Search and navigate knowledge bases for resolutions.
• Escalate unique issues to supervisors.
• Project a favorable image of the company.
• Adapt to a dynamic call center environment.
• Participate in internal training programs.
• Provide efficient and accurate resolution to inquiries.

Requirements

• High School diploma or equivalent.
• Must be at least 18 years old.
• Stable employment history.
• Quiet, distraction-free work environment.
• Experience with internet browsers.
• Strong computer knowledge and typing skills.
• Excellent oral and written communication skills.
• Proficiency in MS Office applications.
• Familiarity with education-related technologies.
• Critical thinking and problem-solving skills.

Benefits

• Competitive pay rate of $12.00/hour.
• Work from home flexibility.
• Opportunities for training and development.
• Diverse and inclusive work environment.
• Supportive team culture.