Customer Service Advisor - Remote

Overview

Join our Customer Support Consultant team and grow in a multicultural and multilingual environment while enjoying the comfort of your home office.

In Short

• Provide exceptional customer support via phone, chat, and email
• Build positive and long-term relationships with customers
• Achieve KPIs
• Stay updated with the latest technology
• Handle confidential customer information securely
• Apply best practices for customer satisfaction
• Maintain practical knowledge of products and services
• Communicate with developers and other departments

Requirements

• Excellent communication skills in German (at least C1) and English (B2)
• Analytical and problem-solving skills
• Positive and responsible attitude
• Personal laptop or computer (minimum 8 GB RAM) and stable internet connection (minimum 50 Mbit/s download and 40 Mbit/s upload)

Benefits

• Flexible schedule
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation period
• Work-life balance
• Responsive management interested in your growth
• Conditions for self-development