L1 Customer Support Consultant (Fluent in German & English) - Remote

Overview

Join SupportYourApp as a Customer Support Consultant and thrive in a multicultural environment while working remotely.

In Short

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team
• Apply the latest customer happiness practices
• Maintain a deep understanding of client solutions
• Communicate with developers and cross-functional specialists

Requirements

• Fluency in German and English (C1 or higher)
• 6–12 months of customer support experience
• Strong analytical thinking and problem-solving skills
• Tech-savvy with strong system-handling skills
• Fast and accurate typing skills
• Proven customer service communication skills
• Ability to apply communication skills across all channels
• Positive, proactive, and responsible attitude
• Personal computer with stable internet connection

Benefits

• Flexible schedule (24/7)
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Responsive leadership interested in your development
• Greenhouse conditions for self-development
• A culture built on trust