Customer Support Consultant (Fluent in German & English) - Remote

Overview

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Contacting submitted leads to confirm their interest
• Forwarding qualified inquiries to the appropriate retailer
• Accurately update and categorize leads in the system
• Securely work with customers’ sensitive information
• Apply the latest customer happiness practices
• Maintain working knowledge of client’s products and services
• Work fully remotely
• Fixed schedule: 5 days per week, 4 PM – 12 AM CET
• Opportunity for professional growth
• Compensation in USD

Requirements

• Fluent German and English (C1 written and spoken)
• Previous experience in Customer Service or Marketing
• Hands-on experience communicating with and following up on leads
• Attentive to details
• Strong administrative and organizational skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and stable internet connection

Benefits

• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development