Customer Support Consultant - Remote

Overview

As a Customer Support Consultant at SupportYourApp, you will be part of a global leader in Support-as-a-Service, delivering exceptional customer and technical support in a multicultural and multilingual environment.

In Short

• Deliver outstanding customer support via emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Requirements

• Excellent English and Spanish communication skills (C1/C2 for both spoken and written)
• At least 6 months experience in customer support
• Experience with Excel and Logistics
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with stable internet connection

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Responsive leadership interested in your development
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements