Customer Support Consultant - Remote

Posted 1 week ago

Customer Service

Full Time

Worldwide

Customer Support

SaaS

Technical Troubleshooting

Overview

We are seeking a motivated and empathetic Customer Support Consultant to join our dynamic support team. The ideal candidate will be passionate about helping customers succeed, adept at troubleshooting technical issues, and skilled in communicating solutions clearly.

In Short

Respond to customer inquiries via email, live chat, and phone.
Diagnose and troubleshoot software issues.
Guide new customers through platform setup.
Create and update help articles and FAQs.
Gather customer feedback for product improvements.
Meet or exceed key performance indicators (KPIs).
Work closely with implementation and engineering teams.
Contribute to knowledge base updates.
Provide onboarding support for new customers.
Review and provide feedback on release notes.

Requirements

0-3 years of experience in customer support.
Familiarity with SaaS platforms and CRM tools.
Exceptional written and verbal communication skills.
Strong analytical skills and proactive problem-solving.
A customer-first mindset and passion for service.
Comfortable in a fast-paced environment.
Bachelor’s degree in a related field or equivalent experience.
Experience with API troubleshooting and basic SQL is a plus.
Multilingual proficiency is a bonus.

Benefits

Opportunities for long-term career growth.
Dynamic and supportive team environment.
Work with innovative technology.
Flexible remote work options.
Continuous learning and development opportunities.

Campfire Interactive

Campfire Interactive is a leading provider of cloud-based solutions specializing in Opportunity Management, Sales Forecasting, Quote Lifecycle Management, and Program, Project & Issues Management. The company serves some of the largest automotive suppliers globally, navigating significant industry transformations such as vehicle electrification and complex supply chains. Recognized as one of America's fastest-growing companies by Inc. 5000, Campfire's innovative software suite empowers businesses to manage revenues and costs effectively, optimize portfolios, and enhance long-term profitability. With a commitment to delivering powerful insights and fostering a collaborative environment, Campfire Interactive is dedicated to shaping the future of its clients and the industry.

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