Customer Support Consultant - Remote

Overview

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Respond to customer inquiries via email, phone, or chat.
• Build positive relationships with customers.
• Collaborate with external stakeholders.
• Meet team KPIs.
• Stay updated with technology.
• Handle sensitive customer information securely.
• Apply customer happiness practices.
• Communicate with developers and other departments.

Requirements

• Excellent English skills (C1-C2).
• Minimum of 1 year in customer support.
• Experience in the tourism industry.
• Analytical and research skills.
• Empathy towards customer needs.
• Proactive attitude.
• Ability to work in a fast-paced environment.
• Familiarity with multiple software tools.
• Capability to handle high volume inquiries.
• Personal laptop and stable internet connection.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Bonuses for referrals.
• Paid training and probation.
• Work-life balance.
• Responsive management.
• Opportunities for self-development.