Customer Support Consultant - Remote

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Respond and resolve customer inquiries and issues via email, phone, or chat.
• Build positive and long-lasting relationships with customers.
• Communicate with external stakeholders such as hotels and booking platforms.
• Meet team KPIs.
• Stay updated with cutting-edge technology.
• Work securely with customers’ sensitive information.
• Apply customer happiness practices.
• Collaborate with developers and other departments.

Requirements

• Excellent English skills (C1-C2).
• Minimum of 1 year in customer support.
• Experience in the tourism industry.
• Analytical and research skills.
• Ability to understand and empathize with customers’ needs.
• Positive and proactive attitude.
• Comfortable in a fast-paced environment.
• Strong ability to learn multiple software tools.
• Capability to handle a high volume of inquiries.
• Personal laptop with at least 8Gb of RAM and stable internet connection.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referrals.
• Paid training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Conditions for self-development.