Chat Support Consultant (Native Swedish) - Remote

Overview

Join SupportYourApp as a Chat Support Consultant and thrive in a multicultural environment while providing high-quality customer support in the crypto trading sector.

In Short

• Deliver high-quality customer support via live chat and email.
• Build strong customer relationships.
• Handle sensitive customer data securely.
• Maintain deep understanding of client solutions.
• Adapt to a fast-paced environment with varying shifts.
• Communicate effectively with developers and specialists.
• Utilize the latest customer happiness practices.
• Stay updated with evolving tools and technology.

Requirements

• Native Swedish speaker with excellent English skills (C1 level).
• At least 6 months of live chat support experience.
• Basic financial knowledge or banking experience preferred.
• Knowledge of the crypto industry is a plus.
• CRM experience in Salesforce is advantageous.
• Strong analytical thinking and research skills.
• Proactive and responsible attitude.
• Stable internet connection and personal computer requirements.

Benefits

• Flexible schedule.
• Fully remote work opportunity.
• Inclusive international work environment.
• Compensation in USD.
• Rewards for employee referrals.
• Support for work-life balance.
• Responsive leadership focused on employee development.
• Culture built on trust without time-tracking.